Frequently Asked Questions
Your guide to shopping the latest in anime-inspired fashion and collectibles.
When will my order ship?
Standard processing takes 1-3 business days. For pre-order items, please refer to the specific release month listed on the product page, as these items ship once they arrive at our US warehouse.
What is your return policy for apparel?
We accept returns on unworn, unwashed apparel with original tags attached within 30 days of delivery. Please note that limited edition collaboration items may have specific final sale restrictions.
How do I know which size to order?
Each product page features a detailed size chart. Since our collections often include both US and Japanese sizing, we recommend measuring a similar garment you own to ensure the perfect fit.
Do you ship internationally?
Good Smile US currently ships to the United States and Canada. For customers in other regions, please visit our Global Online Shop to view available shipping destinations.
Are your products authentic?
Yes, all products sold on Good Smile US are 100% authentic, officially licensed merchandise. We are the official North American subsidiary of Good Smile Company.
Can I cancel a pre-order?
Pre-orders can be cancelled as long as the status is 'Pending.' Once the shipping process has begun or the payment has been captured, we are unable to cancel the order.